Refunds and Returns Policy

At Bio-Creations, we strive to ensure your satisfaction with our herbal products. If for any reason you are not satisfied with your purchase, please review our Refunds and Returns Policy below.

1. Returns

1.1 Eligibility: To be eligible for a return, the product must be in its original condition, unopened, unused, and in its original packaging.

1.2 Return Window: You may request a return within 14 days of receiving your order. After this period, we will not accept returns.

1.3 Return Process: To initiate a return, please contact us at (541) 400-8367with your order number and a brief explanation of why you would like to return the product. We will provide you with instructions on how to proceed with the return.

1.4 Return Shipping: Customers are responsible for return shipping costs unless the return is due to our error (e.g., incorrect product shipped, damaged product upon arrival). We recommend using a trackable shipping service for returns, as we are not responsible for lost shipments.

2. Refunds

2.1 Refund Eligibility: Once we receive your returned product and verify that it meets our return criteria, we will process your refund.

2.2 Refund Amount: The refund amount will be for the purchase price of the product only. Shipping charges are non-refundable.

2.3 Refund Method: Refunds will be issued to the original payment method used for the purchase.

2.4 Refund Processing Time: Please allow up to 7 business days for the refund to be processed. The time it takes for the refund to appear in your account may vary depending on your bank or payment provider.

3. Damaged or Defective Products

3.1 Reporting: If you receive a damaged or defective product, please contact us within 7 days of receiving your order at (541) 400-8367 with your order number and a description of the issue.

3.2 Resolution: We will work with you to resolve the issue, which may include a replacement product or a full refund.

4. Exceptions

4.1 Non-Returnable Items: Certain items, such as opened or used products, are non-returnable for safety and hygiene reasons.

4.2 Customized Products: Customized or personalized products may not be eligible for return or refund unless they arrive damaged or defective.

5. Contact Us

If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:

Phone: (541) 400-8367